User has followed instructions, but is not able to map a drive to \\smb://fileshares.louisville.edu\/data or \\(I: Drive) or smb://fileshares.louisville.edu\/usr\/<userID> (H: Drive)
On occasion users will have to map to their drive share with the IP address instead of fileshares.louisville.edu.
Connecting with \\smb://136.165.239.210\/data or \\smb://136.165.239.211\/data will resolve mapping to the I: drive.
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