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- Go to the windows system tray
- right click on the world globe icon or and select "Open"
- Click on "File" in the menu bar and select "Collect Logs"
- Make sure all of the boxes are checked. Make sure you know where the "Collected.zip" file is going to be created. Click on the "Collect" button.
- Add the "Collected.zip" file to the reply to this message.
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