The GlobalProtect VPN client logs are used to help troubleshoot client connectivity issues.
Be sure that "Portal:" is set to vpn.louisville.edu and your ULink username and password are entered on the "Settings" tab in the window that appears when you double click on the Global Protect VPN icon in the system tray.
To generate Global Protect VPN client logs follow the below steps.
- Go to the windows system tray
- right click on the world globe icon
or
- Click on "File" in the menu bar and select "Collect Logs"
- Make sure all of the boxes are checked. Make sure you know where the "Collected.zip" file is going to be created. Click on the "Collect" button.
- Add the "Collected.zip" file to the reply to this message.