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- Take note of your portal address as you will need to re-enter it on the new GlobalProtect app. It should be vpn.louisville.edu.
- Uninstall previous versions of the GlobalProtect app (4.1.x and earlier releases) from your iOS device.
- Launch the App Store.
- Search for GlobalProtect. The old app has been renamed to GlobalProtect Legacy.
- Tap GET to initiate GlobalProtect app installation.
- When prompted, Install the app.
- After GlobalProtect app 5.0 installs successfully, launch the app.When prompted, enter the following information:
- Portal Address: vpn.louisville.edu Username and Password (to verify that the app works)
Expand title A notification permission dialog appears. Select "Allow" so GlobalProtect can send you notifications. 
Expand title Enter the GlobalProtect portal address, vpn.louisville.edu 
Expand title A notification permission dialog appears. Select "Allow" so GlobalProtect can add VPN configurations to your device. This setting enables GlobalProtect to filter and monitor network activity on the endpoint when you are using the VPN.
Expand title Enter your Username and Password 
- A notification dialog appears, Cannot Verify Server Identity.
- Tap Details and make sure that the certificate information matches:
Issued to: *.louisville.edu
Issued by: GlobalSign Organization Validation CA - SHA256 - G2
Fingerprint(SHA256): 51:33:0d:cd:80:5d:e7:b0:0d:be:65:dd:d5:ff:8e:55:98:03:58:a0:07:98:90:3c:ef:84:58:7d:25:1f:1f:ac - If yes then tap Continue
- Tap Details and make sure that the certificate information matches:
Expand title When the home screen appears, verify that your connection has established successfully. If the connection is successful, the home screen displays the CONNECTED state.
