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Adding a Service Account     Mailbox to Your Outlook       Account (For Service Account Owners and Users)

 

In Exchange (Outlook), a service account appears as a mailbox under your personal email account. This document takes you through the steps to add this service account mailbox. You will first need to find the userID of your service account. If you already know your service account’s userID, you may skip to Section 2.

 

 

Section 1: Finding Your Service Account’s UserID

 

  1. From your Outlook Mail view, click on the Home Tab and then click on Address Book

 

 

 

  1. In the Address Book Search field type the name of your service account, or the first few letters of the The account should appear in the list below the Search field.

 

Double-click the account name and then locate the userID beside Alias in the window that opens. The userID is the first part of the email listed beside Alias. For instance, itcares@louisville.edu  “itcares” would be the userID. Write down the userID and proceed to Section 2.

 

 

 

 

Section 2: Adding a Mailbox in Outlook for Your Service Account

 

 

  1. Click File at the top left of your Outlook

 

 

 

  1. Click the Account Settings tab

 

 

  1. Click Account Settings from the pull down

 

 

 

  1. On the E-mail tab, Double-click your email

 

 

 

  1. In the Change Account box, click More Settings.

 

  1. Click the Advanced Tab

 

  1. Click Add.

 

  1. Enter the service account’s userID you located in Section

 

 

  1. Click

 

  1. Click Apply.

 

  1. Click OK.

 

 

  1. Click Next.

 

 

  1. Click Finish.

 

 

 

  1. Click Close.

 

  1. Restart Outlook, your service account will then appear below your Cabinet folders.

...

Managing a service account – from answering emails to filtering and filing messages – is easier than ever. You can add the service account(s) you manage to your Outlook so that the account appears under your University mailbox.

Follow the instructions below to add a service account mailbox to your Outlook for quick and easy management. You can add the mail to your Outlook using either the Outlook desktop application or Outlook on the Web (outlook.office.com).

Info

You must be delegated access to the service account mailbox before you can add the mailbox to your Outlook. The owner of the service account is responsible for delegating access to users. For instructions on how to delegate access to users, check the Email Delegation Instructions knowledge base article: Accounts - Delegation and Delegate Management

Add a Service Account Mailbox - Desktop Application

Follow the steps below to add a service account mailbox to your Outlook using the Outlook desktop application. There are two sets of instructions – one for Classic Outlook and one for the New Outlook.


Info

To check which version of Outlook you are using, open your Outlook desktop application. In the top right corner, there is a toggle switch for "Try the new Outlook". If the switch is off, you are using Classic Outlook. If the switch is on, you are using the New Outlook. To switch between Classic Outlook and the New Outlook, click the switch.


Classic Outlook

  1. Open the Outlook desktop application.

  2. Click "File" on the top left corner.
  3. Click "Add Account" under "Account Information". A new window will appear.
  4. In the new window, enter the email address of the service account.

  5. Click "Connect".
  6. You will see a confirmation message when the account mailbox is successfully added. Once the mailbox is successfully added, close Outlook, and reopen it.

Once the service account mailbox is successfully added, it will appear below your University email.

New Outlook

  1. Open the Outlook desktop application.

  2. Click "View" at the top of the screen.

  3. Under "View", click "View settings". A new window will appear.

  4. Click "Accounts" on the left side.

  5. Click "Email accounts".

  6. Click "Add account". A new window will appear.

  7. Enter the email address of the service account.

  8. Click "Continue".

  9. Once the account is successfully added, click "Done".

Once the service account mailbox is successfully added, it will appear below your University email.


Add a Service Account Mailbox - Outlook on the Web

Follow the steps below to add a service account mailbox to your Outlook using Outlook on the web.

  1. Go to outlook.office.com. If prompted, log in using your University email address (userID@louisville.edu) and password.
  2. Move your mouse over "Folder" on the left side of the screen. Three ellipses (...) will appear.
  3. Click the ellipses.
  4. Click "add shared folder or mailbox". A new window will appear.
  5. Enter the full email address of the service account.
  6. Click "Add".

Once the service account mailbox is successfully added, it will appear under "Folders" below your University inbox.


Need help? Contact our HelpDesk at 502-852-7997 or at Image AddedITS Helpdesk — Information Technology Services (ITS).