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This article details what Delegate Access does, what the different delegate permission levels are, and how to add and remove delegates from an account (as well as change delegate permissions).
What Delegate Access Does
Delegate access is when you give someone permission to access your mailbox or specific folders in the account mailbox with the added ability of being able to create and respond to messages on behalf of the account.
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Users cannot grant Send as access to mailboxes. If you need to grant Send as permissions to a delegate, contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu. |
Delegate Permission Levels
Delegates can be assigned different permission levels. The owner of the mailbox is responsible for assigning delegate permission levels.
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Editor: Delegates with this permission level can do everything the Author level has permission to do and, additionally, can change and delete the items that the mailbox owner has created.
None: Delegates with this permission level cannot read, create, or edit items.
Delegate Management
Below are instructions on how to add delegates, remove delegates, and edit delegate permissions.
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Adding and removing delegates is only available in Classic Outlook (desktop application). Currently, adding delegates is not available in New Outlook (desktop application) or Outlook on the Web. To check which version of Outlook you are using, open your Outlook desktop application. In the top right corner, there is a toggle switch for "Try the new Outlook". If the switch is off, you are using Classic Outlook. If the switch is on, you are using the New Outlook. To switch between Classic Outlook and the New Outlook, click the switch. |
Add a Delegate
Follow the steps below to add a delegate to an account mailbox you own .
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For the delegate to access the mailbox they have delegate access to, they must add the account mailbox to their Outlook after they are given delegate permissions. For instructions on how to add an account mailbox to your Outlook, visit the Add a Service Account Mailbox to Outlook knowledge base article. These instructions apply to any type of account mailbox, not just service account mailboxes. |
Remove a Delegate
Follow the steps below to remove a delegate from a mailbox you own.
Open the Outlook desktop application.
At the top of the screen, click “File”.
Click “Account Settings”. A dropdown menu will appear.
Click “Delegate Settings” in the dropdown menu. A new window will appear.
Click on the delegate you want to remove.
Click “Remove”.
Click “OK”.
Change a Delegate’s Permissions
Follow the steps below to edit a delegate’s permissions.
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