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Info

To check which version of Outlook you are using, open your Outlook desktop application. In the top right corner, there is a toggle switch for "Try the new Outlook". If the switch is off, you are using Classic Outlook. If the switch is on, you are using the New Outlook. To switch between Classic Outlook and the New Outlook, click the switch.


Classic Outlook

  1. Open the Outlook desktop application.

  2. Click "File" on the top left corner.

  3. Click "

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  1. Account

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  1. Settings". A drop-down menu will appear.

  2. I the drop-down menu, click "Account Settings".

  3. Select your personal University mailbox.

  4. Click "Change". A new window will appear.

  5. In the new window,

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  1. uncheck the box next to "Use Cached Exchange Mode to download email to an Outlook data file".

  2. Click "More Settings" at the bottom of the window. A new window will appear.

  3. Click the "

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  1. Advanced" tab at the top of the window.

  2. Click "Add". A new window will appear.

  3. In the new window, enter the name of the service account mailbox you want to add (not the full email address).

  4. Click "OK".

  5. Click "OK" again.

  6. Click "Next" at the bottom of the window.

  7. Click "Done".

  8. Click "Close".

Once the service account mailbox is successfully added, it will appear below your University email.

New Outlook

  1. Open the Outlook desktop application.

  2. Click "View" at the top of the screen.

  3. Under "View", click "View settings". A new window will appear.

  4. Click "Accounts" on the left side.

  5. Click "Email accounts".

  6. Click "Add account". A new window will appear.

  7. Enter the email address of the service account.

  8. Click "Continue".

  9. Once the account is successfully added, click "Done".

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  1. Go to outlook.office.com. If prompted, log in using your University email address (userID@louisville.edu) and password.
  2. Move your mouse over "Folder" on the left side of the screen. Three ellipses (...) will appear.
  3. Click the ellipses.
  4. Click "add shared folder or mailbox". A new window will appear.
  5. Enter the full email address of the service account.
  6. Click "Add".

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