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For questions or problems using the HPC environment, or to report a bug or problem with HPC hardware, or for more involved computational problems or for assistance beginning new computational research, please contact a research computing consultant.
Broadly speaking, consulting services are divided into open and extended consulting arrangements. Open consulting is typically limited to 8 hours or less of work on a project per year, but open consulting, as the name implies, is open to everyone. After contacting a consultant, we will respond to your request as quickly as possible. Extended consulting is for longer problems, larger projects, or collaborations between consultant and researcher, and the finite resource of consulting time requires that a researcher contact us for these consulting services. Extended consulting projects are limited to 160 hours per year. For longer projects, fee-based consulting is available.
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