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1. Open the Outlook desktop application.
2. Click "File" on the top left corner.
   
   
3. Click "Account Settings". A drop-down menu will appear.
   
   
4. I the drop-down menu, click click "Account Settings".
   
   
5. Select your personal University mailbox.
   
   
6. Click "Change". A new window will appear.
   
   
7. In the new window, uncheck the box next to "Use Cached Exchange Mode to download email to an Outlook data file".
   
   
8. Click "More Settings" at the bottom of the window. A new window will appear.
   
   
9. Click the "Advanced" tab at the top of the window.
   
   
10. Click "Add". A new window will appear.
    
    
11. In the new window, enter the name of the service account mailbox you want to add (not the full email address).
    
    
12. Click "OK".
    
    
13. Click "OK" again.
    
    
14. Click "Next" at the bottom of the window.
    
    
15. Click "Done".
    
    
16. Click "Close".

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