Adding a Service Account     Mailbox to Your Outlook       Account (For Service Account Owners and Users)

In Exchange (Outlook), a service account appears as a mailbox under your personal email account. This document takes you through the steps to add this service account mailbox. You will first need to find the userID of your service account. If you already know your service account’s userID, you may skip to Section 2.

Section 1: Finding Your Service Account’s UserID

1. From your Outlook Mail view, click on the Home Tab and then click on Address Book

1. In the Address Book Search field type the name of your service account, or the first few letters of the The account should appear in the list below the Search field.

Double-click the account name and then locate the userID beside Alias in the window that opens. The userID is the first part of the email listed beside Alias. For instance, itcares@louisville.edu  “itcares” would be the userID. Write down the userID and proceed to Section 2.

Section 2: Adding a Mailbox in Outlook for Your Service Account

1. Click File at the top left of your Outlook

1. Click the Account Settings tab

1. Click Account Settings from the pull down

1. On the E-mail tab, Double-click your email

1. In the Change Account box, click More Settings.

1. Click the Advanced Tab

1. Click Add.

1. Enter the service account’s userID you located in Section

1. Click

1. Click Apply.

1. Click OK.

1. Click Next.

1. Click Finish.

1. Click Close.

1. Restart Outlook, your service account will then appear below your Cabinet folders.