Sponsored accounts and service accounts require renewal on a regular basis. Sponsored accounts must be renewed every 180 days, and service accounts must be renewed every 12 months. When a sponsored or service account is no longer needed, it must be closed.
You can renew sponsored accounts and service accounts in our self-service portal. You can access the portal by clicking the button below.
To close a sponsored account or service account, contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu.
Follow the instructions below to renew or close sponsored accounts and service accounts.
You must be the owner/manager of the sponsored account/service account to renew or close the account. |
You must log in using your personal University account to renew service and sponsored accounts. You cannot renew accounts using service and sponsored account log-ins. |
Click the “Renew or Delete a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
Do not log in using the sponsored account to renew the account. Sponsored accounts can only be renewed by logging in using your personal University account. |
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Enter your password, and click “NEXT”.
.png?version=1&modificationDate=1657913208372&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 2 (Password).png")
Once you are logged in, click the “REQUESTS” tab at the top of the screen.
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Click the “CHANGE ACCESS” tab.
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In Step 2, select “By User” so that you can search for the sponsored account by user.
.png?version=1&modificationDate=1657919941267&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 3 (selecting By User).png")
Search for the sponsored account that needs to be renewed. You can search by the sponsored user’s first name, the sponsored user’s last name, or the user ID of the sponsored account.
.png?version=1&modificationDate=1657919959349&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 4 (searching for sponsored user).png")
The sponsored user’s information – including last name, first name, user ID, personal email (if applicable), and display name – will appear after you select them.
Select the account (called “resources” in the identity access management system) that need to be renewed using the checkboxes on the left side of the screen. You will see the expiration date of each resource on the right side of the screen.
.png?version=1&modificationDate=1657919986839&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 5 (selecting resources to renew).png")
You can select every resource by clicking the checkbox next to “Resource Name”.
Other resources may appear in this menu depending on what resources the sponsored user has. Examples include VPN and Blackboard. |
After selecting the resources that need to be renewed, click the “DONE” button.
.png?version=1&modificationDate=1657920095680&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 5 (clicking Done).png")
In Step 3, enter when the access period ends. Sponsored users can be renewed for up to 180 days, and service accounts can be renewed for up to 12 months.
Sponsored accounts can be renewed for up to 180 days from the day you are submitting the renewal, not the date that the account expires. For example, if you renew a sponsored account on 06/01/2023 for 6 months, and the account expires on 07/31/2023, the new expiration date for the account is 12/01/2023, not 01/31/2024. |
.png?version=4&modificationDate=1657920831620&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 6 (entering end date).png")
On Step 4, enter comments in the comment box. Then, click “SUBMIT REQUEST”. Comments are required.
.png?version=2&modificationDate=1657920116239&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 8 (entering comments and submitting request).png")
A confirmation message will appear once your request is successfully submitted.
When the sponsored account is successfully renewed, both you and the sponsored user will receive an email.
Click the “Renew a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
Do not log in using the sponsored account to renew the account. Sponsored accounts can only be renewed by logging in using your personal University account. |
Enter your password, and click “NEXT”.
Once you are logged in, click the “REQUESTS” tab at the top of the screen.
Click the “CHANGE ACCESS” tab.
In Step 2, select “By User” so that you can search for the service account by user ID.
Search for the service account that needs to be renewed. You can search by the user ID of the service account.
The service account’s information will appear after you select it.
Select the account (called “resources” in the identity access management system) that need to be renewed using the checkboxes on the left side of the screen.
.png?version=1&modificationDate=1657921399395&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 10 (service account select resources).png")
You can select every resource by clicking the checkbox next to “Resource Name”.
After selecting the resources that need to be renewed, click the “DONE” button.
.png?version=1&modificationDate=1657921317824&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 11 (clicking Done).png")
In Step 3, enter when the access period ends. Sponsored users can be renewed for up to 180 days, and service accounts can be renewed for up to 12 months.
Service accounts can be renewed for up to 12 months from the day you are submitting the renewal, not the date that the account expires. For example, if you renew a service account on 06/01/2023 for 12 months, and the account expires on 07/31/2023, the new expiration date for the account is 06/01/2024, not 07/31/2024. |
.png?version=2&modificationDate=1657920810592&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 10 (service account access period end date).png")
On Step 4, enter comments in the comment box. Then, click “SUBMIT REQUEST”. Comments are required.
.png?version=1&modificationDate=1657920472888&cacheVersion=1&api=v2 "ITSKB > Accounts - Renew or Close Sponsored Accounts and Service Accounts > Screenshot 9 (entering comments for service account renewal).png")
A confirmation message will appear once your request is successfully submitted.
You will receive an email when the service account is successfully renewed.
To close a sponsored account or a service account, contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu. Indicate that you want to close the account, and include the name and user ID of the account.
You cannot close a sponsored account or service account using identity.louisville.edu. You must contact the HelpDesk to close the account. |
You may receive account renewal notifications for the account after your request is submitted. Please disregard. |
Need help? Contact our HelpDesk at 502-852-7997 or at ITS Helpdesk — Information Technology Services (ITS) .