Accounts - Renew or Close Sponsored Accounts and Service Accounts
Sponsored accounts and service accounts require renewal on a regular basis. Sponsored accounts must be renewed every 180 days, and service accounts must be renewed every 12 months. When a sponsored or service account is no longer needed, it must be closed.
You can renew sponsored accounts and service accounts in our self-service portal. You can access the portal by clicking the button below.
To close a sponsored account or service account, contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu.
Follow the instructions below to renew or close sponsored accounts and service accounts.
You must be the owner/manager of the sponsored account/service account to renew or close the account.
You must log in using your personal University account to renew service and sponsored accounts. You cannot renew accounts using service and sponsored account log-ins.
Renew a Sponsored Account
Click the “Renew or Delete a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
Do not log in using the sponsored account to renew the account. Sponsored accounts can only be renewed by logging in using your personal University account.
Enter your password, and click “NEXT”.
Once you are logged in, click the “REQUESTS” tab at the top of the screen.
Click the “CHANGE ACCESS” tab.
In Step 2, select “By User” so that you can search for the sponsored account by user.
Search for the sponsored account that needs to be renewed. You can search by the sponsored user’s first name, the sponsored user’s last name, or the user ID of the sponsored account.
The sponsored user’s information – including last name, first name, user ID, personal email (if applicable), and display name – will appear after you select them.
Select the account (called “resources” in the identity access management system) that need to be renewed using the checkboxes on the left side of the screen. You will see the expiration date of each resource on the right side of the screen.
You can select every resource by clicking the checkbox next to “Resource Name”.
After selecting the resources that need to be renewed, click the “DONE” button.
In Step 3, enter when the access period ends. Sponsored users can be renewed for up to 180 days, and service accounts can be renewed for up to 12 months.
On Step 4, enter comments in the comment box. Then, click “SUBMIT REQUEST”. Comments are required.
A confirmation message will appear once your request is successfully submitted.
When the sponsored account is successfully renewed, both you and the sponsored user will receive an email.
Renew a Service Account
Click the “Renew a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
Enter your password, and click “NEXT”.
Once you are logged in, click the “REQUESTS” tab at the top of the screen.
Click the “CHANGE ACCESS” tab.
In Step 2, select “By User” so that you can search for the service account by user ID.
Search for the service account that needs to be renewed. You can search by the user ID of the service account.
The service account’s information will appear after you select it.
Select the account (called “resources” in the identity access management system) that need to be renewed using the checkboxes on the left side of the screen.
You can select every resource by clicking the checkbox next to “Resource Name”.
After selecting the resources that need to be renewed, click the “DONE” button.
In Step 3, enter when the access period ends. Sponsored users can be renewed for up to 180 days, and service accounts can be renewed for up to 12 months.
On Step 4, enter comments in the comment box. Then, click “SUBMIT REQUEST”. Comments are required.
A confirmation message will appear once your request is successfully submitted.
You will receive an email when the service account is successfully renewed.
Close a Sponsored or Service Account
To close a sponsored account or a service account, contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu. Indicate that you want to close the account, and include the name and user ID of the account.
Need help? Contact our HelpDesk at 502-852-7997 or at ITS Helpdesk — Information Technology Services (ITS) .