Password Change Checklist

Before changing your password, shut off all of your mobile devices. (Smartphone, tablet, e-book reader, etc.)
Close the Outlook email program on the computer you’re using to change your password
Please change your password. Wait about 15 minutes for the change to take effect. Follow the appropriate steps below for your computer:

Additional Steps for Systems Running Symantec Encryption (Windows)

Follow the steps below for your particular scenario.
Please follow the steps outlined in this article to synchronize new password with the encryption login: Encryption Only Accepts Old Password

Windows Wired Computers

Log off your computer.
Log in by typing AD\ followed by your ULink userID (AD\userID) and your new ULink password.
Open Outlook and log in with your new password.
Check the box next to Remember my Credentials if not on a public computer.
If prompted with an M+ or NetMail Archive login window, type your username as ad\userID, and then your new password.
Please ask your unit’s Tier I technical support personnel to remove any stored credentials from your computer. Other saved passwords can and will lock your AD account.

Windows Wireless Computers

Log off your computer.
Log in by typing AD\ followed by your ULink userID (AD\userID) and your new ULink password.
Disconnect from your current wireless network, and then reconnect to ULSecure using your new password. (Follow the steps at louisville.edu/it/departments/communications/wireless/wireless-configuration-guide
Open Outlook and log in with your new password.
If prompted with an M+ or NetMail Archive login window, type your username as ad\userID, and then your new password.

Apple Wired or Wireless Computers

Log off your computer.
Log in by typing AD\ followed by your ULink userID (AD\userID) and your new ULink password.
Disconnect from your current wireless network, and then reconnect to ULSecure using your new password. (Follow the steps at louisville.edu/it/departments/communications/wireless/wireless-configuration-guide)
The ULSECURE wireless network will prompt you to log in with your new password.
Open Outlook and log in with your new password.

Turn on your mobile devices. (Smartphone, tablet, e-book reader, etc.)

Disconnect from your current wireless network, and then reconnect to ULSecure using your new password. (Follow the steps at louisville.edu/it/departments/communications/wireless/wireless-configuration-guide)
Your wireless device will prompt you to log in to the ULSECURE wireless network.
Open your Email app, tap the refresh/sync button and enter your new password.

To add a new device to the on-campus wireless network

Need help?

Please contact the IT HelpDesk at 852-7997, LiveChat, or Create an Incident in ServiceNow

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