Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

 Issue:

Syncplicity cloud storage client reports enabled and disabled in a loop.

Cause/Solution:

When a users AD account is locked, the Syncplicity account is disabled.
When a users AD account is unlocked, the Syncplicity account is enabled.

The account is continuously being locked and unlocked by automatic intruder lockouts in Active Directory. Usually this is caused by a device using an incorrect password to authenticate to email or ulsecure wireless. Clear all stored credentials to prevent account from locking.

Helpdesk/Admins:

Review AD lockout logs to discover what device may be causing a lockout and therefore disabling Syncplicity.