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- Before changing your password, shut off all of your mobile devices. (Smartphone, tablet, e-book reader, etc.)
- Close the Outlook email program on the computer you’re using to change your password
- Please change your password. Wait about 15 minutes for the change to take effect. Follow the appropriate steps below for your computer:
Additional Steps for Systems Running Symantec Encryption (Windows)
- Follow the steps below for your particular scenario.
- Please follow the steps outlined in this article to synchronize new password with the encryption login: Encryption Only Accepts Old Password
Windows Wired Computers
- Log off your computer.
- Log in by typing AD\ followed by your ULink userID (AD\userID) and your new ULink password.
- Open Outlook and log in with your new password.
- Check the box next to Remember my Credentials if not on a public computer.
- If prompted with an M+ or NetMail Archive login window, type your username as ad\userID, and then your new password.
- Please ask your unit’s Tier I technical support personnel to remove any stored credentials from your computer. Other saved passwords can and will lock your AD account.
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