Goto https://vpn.louisville.edu to download and install the GlobalProtect VPN client.
Once the client is installed, there will be a small globe icon in the system tray by the clock.
- The red “X” signifies that the client is not currently connected.
- The blue and white shield indicates that the VPN client is connected.
To connect, right click on the system tray icon and select “Connect”.
A window will appear that prompts for Portal, Username, and Password.
The portal is “vpn.louisville.edu” – Username and password are Ulink credentials.
If the connection is failing for some reason, please generate a client log zip file and attach it to the call ticket and place the ticket in the entsec queue by doing the following:
Right click the GlobalProtect icon and select “Open”
Once the Window is open, click File > Collect Logs
A window will appear that prompts for a save location. Note this location and have the user save the logs by clicking – Collect. Make sure all checkboxes are checked, they are by default.
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Navigate to the zip file that was created, and have the user submit the file to you to be attached to the ticket.
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