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titleI AM HAVING TROUBLE LOGGING IN TO MY UFOL UOFL EMAIL. WHAT SHOULD I DO?

Make sure you are logging in with your full UOFL Email user ID (userID@louisville.edu).

Can you access email through the web application at https://outlook.office.com/mail/?

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If you can access the web application your email account is working, it may be an issue with the outlook client installed on your computer.

Can you access other systems like the http://identity.louisville.edu ?

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If email does not work but you can log into the self service login, make a note of what systems work and do not work and contact the helpdesk.

If you are still having problems, please contact the IT HelpDesk at (502)852-7997 or their website.

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titleWHAT IF I DELETE AN ITEM FROM MY UFOL UOFL EMAIL INBOX BY MISTAKE?

When you delete a message it is moved to the Deleted Items folder where it remains for 30 days, or until the folder is manually emptied. Those items then remain in the "Recover Deleted Items" area for an additional 14 days, or until they are purged.

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