Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleWhat is my Email Address?

Your email address is your ULink userID@louisville.edu (for example: fmlast01@louisville.edu).

You will also be assigned an address similar to First.Last@louisville.edu. Depending on how common your name is there may be a number added after your last name. Sponsored accounts do not get a First.Last@louisville.edu email address.

Your log in ID for your

...

UofL Email is your ULink userID@louisville.edu.

...

Expand
titleHow can I access my UofL Email?

You can access your

...

  • Online at outlook.office365.com.

  • Using your smart phone. See the Outlook Live Mobile Phone Features Page for more information on configuring your mobile phone to receive Outlook Live email.

  • Using the Outlook email client that comes with Microsoft Office. For more information visit Outlook Help. Please note, you may use a desktop client to access your UOFL Email, but IT only offers technical support for UOFL Email web access.

  1. HOW DO I START USING MY UOFL EMAIL?

Log in to your account at outlook.office365.com. Your log in ID for your UOFL Email is your ULink userID@louisville.edu (for example: fmlast01@louisville.edu). Your password is the same as your ULink password.

  1. CAN I COMBINE MAILBOXES FOR MY UOFL EMAIL AND OTHER EXTERNAL MAIL SYSTEMS?

Yes, you can combine all your email accounts on both your desktop and mobile devices. To set up your UOFL Email and other external mail on your mobile or desktop, see the instructions.

...

email through the web application at https://outlook.office.com/mail/.

You can use the Outlook client on your computer or mobile device.

For both types of access use your userid@louisville.edu as the email address when setting up.

Expand
titleHow do I setup the Email app on my iPhone/iPad for UofL Email?
  1. Tap the “Settings” icon from the home screen, then down to "Mail" 

  2. In “Mail" go to "Accounts"

  3. Tap on "Add Account"

  4. Tap the “Exchange”.

  5. Enter your full University Email address

...

  1. (userid@louisville.edu)

   Description: UofL email

  1. Click on NEXT (upper right of the screen)

  2. Password: Your University ULink password

  3. The account SHOULD verify

  4. Be sure that all of the items (mail, Contacts, etc) are ON (have green showing)

  5. Click SAVE 

Go back to your menu screen and choose mail.

...

Expand
titleDoes the UofL Email address book include faculty and staff Email addresses?

Yes, faculty and staff email addresses will appear in your

...

UofL Email address book.

  1. WHAT IS THE DIFFERENCE BETWEEN A PERSONAL CONTACT GROUP AND A PUBLIC CONTACT GROUP?

Expand
titleWhat is the difference between a personal contact group and a public contact group?

·         Personal Contact Groups

When you create a personal contact group in your

...

UofL Email, you may include anyone in the group (even external email addresses like

...

Gmail, Yahoo,

...

etc). However, you are the only person who may use your personal contact groups; they cannot be shared.

·         Public Contact Groups

When you create a public contact group in your

...

UofL Email, you may only include other

...

UofL Email users in your group. The advantage is that other

...

UofL Email users can see and use your public contact groups. Public groups may be controlled by the following settings:

·         Open - Any

...

UofL Email user can join or leave the group at anytime.

·         Restricted Access -

...

UofL Email users can only join or leave the group with approval from the creator of the group.

·         Membership Closed - All requests to join or leave the group are automatically rejected.

Note: Faculty and staff members cannot reply to UOFL Email groups. For this reason, communication with faculty and staff is best conducted via direct messaging or use of a ListServ.

...

Expand
titleAre there sending and receiving limits on UofL Email?

Yes. To combat spam and mass emailing dangers such as worms and viruses, the following limits are applied to your

...

UofL Email account:

  • Recipient Limit - The maximum number of recipients you may include on one email message is 100. However, a public group is counted as a single recipient.

  • Message Rate Limit - The maximum number of email messages you may send from your account per minute is 30.

  • Recipient Rate Limit - The maximum number of recipients who may receive an email message from your account per day is 500.

  1. HOW DO I USE THE VISUALLY IMPAIRED SETTING IN MY UOFL EMAIL?

  1. Sign in to your UOFL Email.

  2. Click on the Options link at the top right of the screen.

  3. Choose See all options.

  4. Choose Settings on the left side of the screen.

  5. Choose General

  6. Select the Use the blind and low vision experience checkbox.

  7. Click the Save button.

  8. Sign out of your UOFL Email.

  9. When you sign in again, the account will be ADA compliant.

  • Size Limit - The maximum allowed size for a message is 35MB.

Expand
titleCan I access Email from outside the US?

They should be able to access as long as not using some VPN (third party) and not accessing from suspect IPs.

 Conditional Access for an account (if they have access issues), that must be approved.

Expand
titleHow do I get help with my UofL Email?

Visit Outlook Live's online help site or contact the

...

ITS HelpDesk at 502-852-7997 or their 

...

webpage.

Expand

...

titleI am having trouble logging into my UofL Email. What should I do?

Make sure you are logging in with your full

...

UofL Email user ID (userID@louisville.edu).

...

Can you access email through the web application at https://outlook.office.com/mail/?

Panel
panelIconIdatlassian-info
panelIcon:info:
bgColor#FFF0B3
If you can access the web application your email account is working, it may be an issue with the outlook client installed on your computer.

Can you access other systems like the http://identity.louisville.edu ?

Panel
panelIconIdatlassian-info
panelIcon:info:
bgColor#FFBDAD
If email does not work but you can log into the self service login, make a note of what systems work and do not work and contact the helpdesk.

If you are still having problems, please contact the

...

ITS HelpDesk at (502)852-7997 or their 

...

webpage.

...

Expand
titleHow do I change/reset my password?

Your

...

UofL Email password matches your

...

Account password. Changing your

...

Account password will also change your

...

UofL Email password.

...

For information, or to change your password go

...

13. I CHANGED MY EMAIL PASSWORD ON THE WINDOWS LIVE SITE AND NOW IT NO LONGER MATCHES MY ULINK PASSWORD. HOW DO I GET THEM TO MATCH AGAIN?

You will need to create a new ULink password. To do so, go to https://password.louisville.edu.

...

to Password Management.

Expand
titleWhat if I delete an item from my UofL Email by mistake?

When you delete a message it is moved to the Deleted Items folder where it remains for 30 days, or until the folder is manually emptied. Those items then remain in the "Recover Deleted Items" area for an additional 14 days, or until they are purged.

...

Expand
titleI forwarded my UofL Email to another account. They look like they come from me, is this correct?

Yes. When forwarding your

...

UofL Email to another account, all forwarded messages will appear to come from you. When replying to one of these messages, make sure you type in the sender's email address in the "To" field.

Expand
titleWhat is Email for Life?

UofL Alums are eligible to request Email for life.

Requesting Email for Life will close your UofL Email account and setup email forwarding for your UofL Email address to a non-UofL email of your choosing.

Panel
panelIconIdatlassian-warning
panelIcon:warning:
bgColor#FFBDAD
Any email you would like saved must be forwarded by you to a non-UofL email before requesting Email for Life.

Once Email for Life has been setup you will no longer have access to your UofL email account or any stored emails in your mailbox.