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  • Before changing your password, shut off all of your mobile devices. (Smartphone, tablet, e-book reader, etc.)
  • Close the Outlook email program on the computer you’re using to change your password
  • Please change your password. Wait about 15 minutes for the change to take effect. Follow the appropriate steps below for your computer:

 

Additional Steps for Systems Running Symantec Encryption (Windows)

  1. Follow the steps below for your particular scenario.
  2. Please follow the steps outlined in this article to synchronize new password with the encryption login: Encryption Only Accepts Old Password

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