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1. Go to https://vpn.louisville.edu to download and install the GlobalProtect VPN client.
   
   Once the client is installed, there will be a small gray globe icon in the system tray by the clock.
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1. • gray globe icon signifies that the client is not currently connected.

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   • The

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1. • colored globe with a shield indicates that the VPN client is connected.

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2. To connect,

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1. click on the gray globe system tray icon

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1. A window will appear that prompts for the Portal

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1. Enter "vpn.louisville.edu

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1. " for the portal then click “Connect”.
   
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2. A window will appear that prompts for your ULink Username, and Password.
   
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If the connection is failing for some reason, please generate a client log zip file and attach it to the call ticket and place the ticket in the entsec queue by doing the following:

Right click the GlobalProtect icon and select “Open”

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Once the Window is open, click File > Collect Logs

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A window will appear that prompts for a save location. Note this location and have the user save the logs by clicking – Collect. Make sure all checkboxes are checked, they are by default.

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Navigate to the zip file that was created, and have the user submit the file to you to be attached to the ticket.