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To generate Global Protect VPN client logs follow the below steps.

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1. Go to the windows system tray

2. click on the world globe icon  or ,icon

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   or
   

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   then click on the 3 lines in the top right corner and select "Settings"
   

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3. Click on the "Troubleshooting" tab in the menu bar, then click the "Collect Logs" button
   

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   The logs will be saved to your Windows User folder with the name GlobalProtectLogs.zip

4. Add the "GlobalProtectLogs.zip" file to the reply to this message.
   

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