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  • Enter your password, and click “NEXT”.

  • Click the “REQUESTS” tab.

  • In the new tab, select “REQUEST ACCESS”.

  • On Step 1 (“Select a user”), click the “CREATE NEW USER” button on the right hand corner of the screen. A new window will appear.

  • In the new window, on Step 1 (“User Type”), select “Service Account” from the dropdown menu. If needed, click the “NEXT” button.

  • On Step 2 (“Personal Information”), enter the display name (i.e., the name that will be displayed in the address book), the username, and the primary email address of the service account you want to create (UserID@louisville.edu). If needed, verify the owner of the service account (known as the “manager”) in the grey box on the right side of the window. If the owner/manager needs to be changed, click “Select a Different Manager”. Then, click the “DONE” button.

Info

Service account usernames cannot contain spaces and cannot be longer than 16 characters.

  • On Step 2 (“Select resources and permissions”), you can verify that the service account will receive an identity account. Proceed to Step 3 (“Specify access period”).

Info

Service accounts do not have access to CardBox, VPN, or other resources. If you select these resources/permissions in Step 2, they will be denied.

  • On Step 3 (“specify access period”), enter the end date (i.e., expiration/renewal date) for the service account.

Info

The maximum time before the expiration/renewal date of a service account is 365 days. For example, if you request a service account on July 1st, 2022, the latest renewal date is July 1st, 2023.

  • On Step 4, enter a comment in the comment box. This is required to submit the request. Please explain why you need a new service account. Then, click the “SUBMIT REQUEST” button.

Once your request is successfully submitted, a confirmation message will appear.

You will receive an email when your request for a service account has been processed and further instructions on how to access your new service account.

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Info

Sponsored accounts are available for individuals that are not employed by the University of Louisville but have a valid business or academic relationship that requires the account(s) and/or access. Some valid reasons for sponsoring an account are:

  • Visiting academic groups

  • Temporary or visiting instructors if no other process for provisioning is currently in place

  • Third party doing administrative or academic business for or with a university entity needing technical access

  • Accounts can only be requested by a Unit Business Manager / or the designated Tier I for the unit and approved by a VP or Dean, Dept. Chair (academic), supervisor (administrative) or designee. The account request must include the specific purpose (business or academic) of the sponsorship and the access restricted to only information and resources required for the specified purpose.

To request a sponsored account, follow the instructions below:

  • Enter your password, and click “NEXT”.

  • Click the “REQUESTS” tab.

  • In the new tab, select “REQUEST ACCESS”.

  • On Step 1 (“Select a user”), click the “CREATE NEW USER” button on the right hand corner of the screen. A new window will appear.

  • In the new window, on Step 1 (“User Type”), select “Sponsored Account” from the dropdown menu. If needed, click the “NEXT” button.

  • Complete the requested information, including the first full name of the sponsored user, the full last name of the sponsored user, and the birthday of the sponsored user. Indicate if the sponsored user needs access to email. If needed, enter your speed type and department number; and verify the manager’s information (i.e., the University staff/faculty member who will be responsible for the sponsored user and the associated account). If the manager needs to be changed, click “Select a Different Manager” on the right side of the window. Then, click the “DONE” button.

Info

Requesting email access for a sponsored user incurs an extra charge to your department.

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If access to email is not needed for your sponsored user, type “N/A” next to “Speed Type” and “Department Number”.

  • On Step 2 (“Select resources and permissions”), add any resources the sponsored user will need (e.g., VPN and Blackboard access) by clicking the “ADD RESOURCE” button in the right hand corner.

Info

Resources may incur additional charges.

  • On Step 3 (“specify access period”), enter the end date (i.e., expiration/renewal date) for the sponsored account.

Info

The maximum time before the expiration/renewal date of a sponsored account is 6 months. For example, if you request a service account on July 1st, 2022, the latest renewal date is January 1st, 2023.

  • On Step 4, enter a comment in the comment box. This is required to submit the request. Please explain why you need a new sponsored account. Then, click the “SUBMIT REQUEST” button.

Info

Please be as specific as possible when entering comments. Please include the reason you need the sponsored account, including what systems the sponsored user will be using (e.g., iRIS).

Once your request is successfully submitted, a confirmation message will appear.

You will receive an email when your sponsored account is created and processed.

After the sponsored account is created and processed, have the sponsored user activate their sponsored account. When the sponsored user activates their account, they will be able to set a password for their sponsored account and enter recovery information.

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