Forgot your password? Or need to reset it? We've got you covered. Click one of the buttons below, and follow our step-by-step guide on this page.

Reset Your Password

• Click on the Reset Your Password button above, or go to: https://identity.louisville.edu

• Go to My Accounts in the Self Service Page

• Type the New Password and hit RESET PASSWORD. You will receive a confirmation message if your password reset is successful.

Forgot Your Password

• Click on the Forgot Your Password button above, or go to: https://identity.louisville.edu

• Enter your User ID and hit NEXT

• Click on Forgot your password?

• Verify your information and the CAPTCHA and hit SUBMIT

• Select where you want the PIN to be sent to, Personal Email or Phone were set and verified in the Account Claiming Process. Hit SEND PIN

• Retrieve the PIN from your Mobile phone or Personal Email, then click VALIDATE

• Create and confirm the new password and click on RESET PASSWORD

Need help? Contact Information Technology Services HelpDesk at 502-852-7997 or via https://helpdesk.louisville.edu.