Sponsored accounts and service accounts require renewal on a regular basis. Sponsored accounts must be renewed every 6 months180 days, and service accounts must be renewed every year12 months. When a sponsored or service account is no longer needed, it must be deletedclosed.
You can renew and delete sponsored accounts and service accounts in our self-service portal. You can access the portal by clicking the button below.
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To close a sponsored account or service account, contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu.
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Follow the instructions below to renew or delete close sponsored accounts and service accounts.
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You must be the owner/manager of the sponsored account/service account to renew or delete close the account. |
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You must log in using your personal University account to renew service and sponsored accounts. You cannot renew accounts using service and sponsored account log-ins. |
Renew a Sponsored Account
Click the “Renew or Delete a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
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In Step 3, enter when the access period ends. Sponsored users can be renewed for up to six months180 days, and service accounts can be renewed for up to one year12 months.
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Sponsored accounts can be renewed for up to 6 months 180 days from the day you are submitting the renewal, not the date that the account expires. For example, if you renew a sponsored account on 06/01/2023 for 6 months, and the account expires on 07/31/2023, the new expiration date for the account is 12/01/2023, not 01/31/2024. |
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When the sponsored account is successfully renewed, both you and the sponsored user will receive an email.
Renew a Service Account
Click the “Renew a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
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In Step 3, enter when the access period ends. Sponsored users can be renewed for up to six months180 days, and service accounts can be renewed for up to one year12 months.
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Service accounts can be renewed for up to 6 12 months from the day you are submitting the renewal, not the date that the account expires. For example, if you renew a service account on 06/01/2023 for 12 months, and the account expires on 07/31/2023, the new expiration date for the account is 06/01/2024, not 07/31/2024. |
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You will receive an email when the service account is successfully renewed.
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Close a Sponsored or Service Account
To delete close a sponsored account or a service account, follow the steps below.
Click the “Renew or Delete a Sponsored or Service Account” button above, go to: https://identity.louisville.edu.
Enter your user ID, and click “NEXT”.
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Enter your password, and click “NEXT”.
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Once you are logged in, click the “REQUESTS” tab at the top of the screen.
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Click the “CHANGE ACCESS” tab.
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In Step 2, select “By User” so that you can search for the account by user.
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Search for the account that needs to be deleted. You can search by the sponsored user’s first name, the sponsored user’s last name, or the user ID of the sponsored account. If you are deleting a service account, you can search by the user ID.
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The sponsored user’s information – including last name, first name, user ID, personal email (if applicable), and display name – will appear after you select them. If you are deleting a service account, the user ID will appear after you select the account.
Select the account (called “resources” in the identity access management system) that need to be deleted using the checkboxes on the left side of the screen. You will see the expiration date of each resource on the right side of the screen.
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You can select every resource by clicking the checkbox next to “Resource Name”.
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Other resources may appear in this menu depending on what resources the account has. Examples include VPN and Blackboard. |
After selecting the resources that need to be deleted, click the “DONE” button.
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In Step 3, enter tomorrow’s date. Entering tomorrow’s date ensures that the account will be deleted tomorrow.
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On Step 4, enter comments in the comment box. Then, click “SUBMIT REQUEST”. Comments are required.
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A confirmation message will appear once your request is successfully submittedcontact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu. Indicate that you want to close the account, and include the name and user ID of the account.
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You cannot close a sponsored account or service account using identity.louisville.edu. You must contact the HelpDesk to close the account. |
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You may receive account renewal notifications for the account after your request is submitted. Please disregard. |
Need help? Contact our HelpDesk at 502-852-7997 or at ITS Helpdesk — Information Technology Services (ITS) .