In the event a User is unable to connect their Gmail account to their Outlook email client it may be necessary to turn off 2 step verification within Gmail first.
Here are the directions to do so :
Turning off 2-Step Verification
- In “Signing in & security” section of My Account, select 2-Step Verification. Sign in with your username, password, and verification code if asked.
- Select Turn off 2-Step Verification.
- A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Ok.