Symptoms
When attempting to visit https://vpn.louisville.edu on a Mac running OSX, the web site will not load. Please first check that "https://" is in the URL.
Previously OSX clients would load the old VPN page. Since that has been taken down, the site no longer loads at all.
Cause
Hosts file was modified by the older Array client and will need to be modified for the new client.
Resolution
Open Terminal.
Run "sudo nano /etc/hosts"
You may need to enter an admin password.
In the text file that opens, find any lines that have "vpn.louisville.edu" and delete them. Save and close the file.
Then reset the DNS cache:
Use the following Terminal command to reset the DNS cache in OS X v10.10.4 or later:
sudo killall -HUP mDNSResponder
Use the following Terminal command to reset the DNS cache in OS X v10.10 through v10.10.3:
sudo discoveryutil mdnsflushcache
Use the following Terminal command to reset the DNS cache in OS X v10.9.5 and earlier:
sudo killall -HUP mDNSResponder
Use the following Terminal command to reset the DNS cache in OS X v10.6 through v10.6.8:
sudo dscacheutil -flushcache
Attempt to access https://vpn.louisville.edu again. A reboot may be required for the changes to fully take effect.
globalprotect, VPN, OSX, Safari