VPN web site will not load on an Mac
- Marc Echternach (Deactivated)
- Davis,Andrew L
Symptoms
When attempting to visit https://vpn.louisville.edu on an Apple Mac running macOS / OS X the web site will not load. Please first check that "https://" is in the URL.
Cause
Hosts file was not properly modified by some other software.
Resolution
Open Terminal.
Run "sudo nano /etc/hosts"
You may need to enter an admin password.
In the text file that opens, find any lines that have "vpn.louisville.edu" and delete them. Save and close the file.
Then reset the DNS cache:
Use the following Terminal command to reset the DNS cache in OS X v10.10.4 or later:
sudo killall -HUP mDNSResponder
Use the following Terminal command to reset the DNS cache in OS X v10.10 through v10.10.3:
sudo discoveryutil mdnsflushcache
Use the following Terminal command to reset the DNS cache in OS X v10.9.5 and earlier:
sudo killall -HUP mDNSResponder
Use the following Terminal command to reset the DNS cache in OS X v10.6 through v10.6.8:
sudo dscacheutil -flushcache
Attempt to access https://vpn.louisville.edu again. A reboot may be required for the changes to fully take effect.