Forgot your password? Or need to reset it? We've got you covered in our new self-service portal. Click one of the buttons below, and follow our step-by-step guide on this page. This page also covers how to reset a service account password and a sponsored account password.
Password Management - Students and Employees
Reset Your Password
To reset your password, follow these steps.
On the new page, enter your new password. Your new password must meet the University’s password policy, which is on the right side of the screen.
After entering your new password and confirming that it meets the University’s password policy, click the “RESET PASSWORD” button.
Forgot Your Password
If you forgot your password, follow these steps below.
Select where you want the PIN to be sent to – your personal recovery email address, your recovery mobile phone number, or both. Then, hit “SEND PIN”.
Once the PIN is validated successfully, you will be able to enter a new password. Your new password must meet the University’s password policy, which is displayed on the right hand side of the screen.
Password Management - Service Accounts
Password Management - Sponsored Accounts
For a sponsored user to reset their password, have the user follow these steps:
On the new page, the sponsored user will be able to create new password. The new password must meet the University’s password policy, which is on the right side of the screen.
After the sponsored user enters their new password and confirms that it meets the University’s password policy, click the “RESET PASSWORD” button.
Forgot Your Password
If the sponsored user forgot their password, have the sponsored user follow the steps below:
Select where the user want the PIN to be sent to – their personal recovery email address, their recovery mobile phone number, or both. Then, hit “SEND PIN”.
Once the PIN is validated successfully, the user will be able to enter a new password. The new password must meet the University’s password policy, which is displayed on the right hand side of the screen.
Need help? Contact our HelpDesk at 502-852-7997 or at helpdesk.louisville.edu.