VoIP Voice Mail

Please Note:

  • Your temporary voicemail password is 12345. You will need to change it once you have logged on for the first time.

  • If we have to reset your voice mail box at anytime the temporary password will be 123212.

  • When using VoIP services along with Unity Voice Mail, you may only forward voice mail messages to someone who is also using the Unity system. You will not be able to forward VM messages to MemoryCall users (the BellSouth voicemail system)


You can access your voice mail from off-campus by calling 852-3435, then pressing the * key.  You will be asked to enter your ID (your 7-digit phone number), then your voice mail security code or PIN (the same as on the office phone).

To better manage your voicemail, you can have it forwarded to your email.  You will be able to listen to your voicemail anywhere you can access your email.  To set this up, please enter a work order requesting set up of the Single Inbox service.  You will need to provide your office phone number and UofL userID to complete this request. 

Call Forwarding

You will want to consider forwarding your office phone to another device such as your cell phone.  This can be accomplished using the CFwdALL or Forward all button on the front menu of your phone set (follow the steps provided).

If you are away from your phone working remotely, you can set call forwarding using the Self Care Portal.  To request access to this portal, please submit a work order requesting access to the Self Care Portal.  You will need to provide your name, UofL userID, and office telephone number.  When access is set up you will receive an email with your log-in information.

To access the portal, go to the following URL in your web browser:


Enter your userID and the assigned password (note this password is for this portal only, not your ULink password).

To set up your phone to forward all incoming calls to another number:

1: Click the Phones tab.

2: In the left navigation pane, click Call Forwarding.

3: Click the phone number on which you want to set up call forwarding.

4: Check the Forward calls to: check box.

5: From the Forward calls to drop-down list box, enter the phone number to which you want to forward all calls.

6: Click Save.

Note: Please do not alter any other settings through this portal due to functionality restrictions.

Questions about the new voice mail policy?

find the answers to frequently asked voice mail policy questions