The GlobalProtect VPN client logs are used to help troubleshoot client connectivity issues.
Be sure that "Portal:" is set to vpn.louisville.edu and your ULink username and password are entered on the "Settings" tab in the window that appears when you double click on the Global Protect VPN icon in the system tray.
To generate Global Protect VPN client logs follow the below steps.
Go to the windows system tray
click on the world globe icon
then click on the 3 lines in the top right corner and select "Settings"
Click on the "Troubleshooting" tab in the menu bar, then click the "Collect Logs" button
The logs will be saved to your Windows User folder with the name GlobalProtectLogs.zip
Add the "GlobalProtectLogs.zip" file to the reply to this message.