Global Protect VPN & General Info
- Chris Weaver
The GlobalProtect VPN allows a user from a remote location, public network or Internet service, to securely connect to protected University resources that are not accessible off-campus, e.g., file servers, print servers, SQL servers, remote logins to computers. Using the VPN ensures that University resources are accessed in a secure manner. The VPN is ideal for accessing sensitive data, such as HIPAA, FERPA and Research data, when not on the University campus.
All employees have been provided a VPN account but still need to download the software/client.
Setup Documentation
GLOBALPROTECT VPN CLIENT QUICK INSTALL INSTRUCTIONS:
For Microsoft Windows or Apple Mac
Browse to https://vpn.louisville.edu and log in, going to http://vpn.louisville.edu will not load anything.
Choose a client to download and install.
When the client prompts to login the Portal parameter is vpn.louisville.edu
When you have successfully connected there will be a "services connected" systray popup.
For Google Android or Apple iOS
Search the application store for "globalprotect vpn".
The application is GlobalProtect from Palo Alto Networks.
Use vpn.louisville.edu for the Server (Android) or Portal (iOS) parameter
Operating System Support
Windows 8.1-10; 32 and 64-bit.
Apple Mac OS 10.13 through 11
Apple iOS 10 or later
Google Android 6.0 or later
The University of Louisville utilizes UL2FCTR/DUO for two-factor authentication. You will need to use this account in conjunction with your VPN account.
How do I access my university network drive (H: and I:) files?
File Shares - Home (PC) VPN
How to Map Network Drive (Mac)
If you login with GlobalProtect Mac VPN client but the connection is hanging:
GlobalProtect Mac client stuck
If you try and login to the GlobalProtect VPN client but the connection fails and you get this Warning/Error message, "Cannot connect to root\cimv2" follow these steps.
Open an Administrator command/powershell prompt
Run "winmgmt /verifyrepository" to confirm that the WMI repository is corrupt.
Run "winmgmt /salvagerepository" to try and repair the WMI repository
If the salvagerepository did not succeed, run "winmgmt /resetrepository", you may have to run this command twice.
What makes the VPN secure?
The VPN uses cryptographic protocols to provide secure connectivity over the Internet. Communications from a remote computer with the VPN client to University resources will be encrypted as they traverse the Internet.
How do I get a VPN account?
Step-by-step instructions are found in the VPN section: Request Account
How do I allow someone who is not an employee/faculty such as a 3rd party technical support or researcher access to the VPN to connect to a University IT computer resource?
This known as a sponsored account, you will need to request the account for the individual that will need access to the IT resource using the VPN.
How do I access a wireless device using the VPN?
Wireless devices are not accessible over the University VPN system.
What if I am having trouble connecting to the VPN is there someone I can call?
Yes you can contact the IT Help Desk at 502-852-7997