Cisco Jabber Issue Reporting

This document explains how to generate and send a Cisco Jabber client problem report if an end-user experiences issues with Cisco Jabber.

Jabber for Windows

  1. From the Jabber client, click the Gear icon > Help Report a problem.

  2. Select the area where the problem occurs in the next window.

  3. Fill in the summary of the issue and steps to reproduce the problem.

  4. Save the report locally to your Desktop.

  5. Open ticket with the helpdesk and attach the file.

 Jabber for MAC

  1. From the Jabber client, click the File menu > Help Report a Problem.

  2. From the Cisco Unified Problem Reporting window, fill in the issue information and select Continue.

  3. Enter a contact email address and capture a screenshot of any error messages, then click Generate.

  4. Record the Problem Report Location on the next window and open ticket with the helpdesk and attach the file to the ticket.