Global Protect VPN & General Info

The GlobalProtect VPN allows a user from a remote location, public network or Internet service, to securely connect to protected University resources that are not accessible off-campus, e.g., file servers, print servers, SQL servers, remote logins to computers. Using the VPN ensures that University resources are accessed in a secure manner. The VPN is ideal for accessing sensitive data, such as HIPAA, FERPA and Research data, when not on the University campus.

All employees have been provided a VPN account but still need to download the software/client.

Setup Documentation


For Microsoft Windows or Apple Mac

For Google Android or Apple iOS

  • Search the application store for "globalprotect vpn".

  • The application is GlobalProtect from Palo Alto Networks.

  • Use for the Server (Android) or Portal (iOS) parameter

Operating System Support

  • Windows 8.1-10; 32 and 64-bit.

  • Apple Mac OS 10.13 through 11

  • Apple iOS 10 or later

  • Google Android 6.0 or later


The University of Louisville utilizes UL2FCTR/DUO for two-factor authentication. You will need to use this account in conjunction with your VPN account.

How do I access my university network drive (H: and I:) files?

File Shares - Home (PC) VPN

How to Map Network Drive (Mac)

If you login with GlobalProtect Mac VPN client but the connection is hanging:

GlobalProtect Mac client stuck

If you try and login to the GlobalProtect VPN client but the connection fails and you get this Warning/Error message, "Cannot connect to root\cimv2" follow these steps.

  • Open an Administrator command/powershell prompt

  • Run "winmgmt /verifyrepository" to confirm that the WMI repository is corrupt.

  • Run "winmgmt /salvagerepository" to try and repair the WMI repository

  • If the salvagerepository did not succeed, run "winmgmt /resetrepository", you may have to run this command twice.

What makes the VPN secure?

The VPN uses cryptographic protocols to provide secure connectivity over the Internet. Communications from a remote computer with the VPN client to University resources will be encrypted as they traverse the Internet.

How do I get a VPN account?

Step-by-step instructions are found in the VPN section: Request Account

How do I allow someone who is not an employee/faculty such as a 3rd party technical support or researcher access to the VPN to connect to a University IT computer resource?

This known as a sponsored account, you will need to request the account for the individual that will need access to the IT resource using the VPN.

How do I access a wireless device using the VPN?

Wireless devices are not accessible over the University VPN system.

What if I am having trouble connecting to the VPN is there someone I can call?

Yes you can contact the IT Help Desk at 502-852-7997