/
Unable to Open Links in Outlook
Unable to Open Links in Outlook
User is unable to open links in body of the email using Outlook. The user gets an error that reads "Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk"
First, have the user verify they can open the link by logging into the web email. If they can open the link on the web, it is a desktop/client issue. You may need to reset the internet explorer settings: I have attached the full article from Microsoft:
https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook
Reset Internet Explorer settings
Warning If you are using Windows 10, Windows 8.1 or Windows 8, please proceed to method 2.
- Start Internet Explorer.
- Select Tools > Internet Options.
- Select Advanced > Reset.
- In the Reset Internet Explorer Settings window, select Delete personal settings > Reset.
- Select Close when it is completed.
- Close and restart Internet Explorer.
- Select Tools > Internet Options.
- Select Programs > Set programs.
- Select Set your default programs.
- In the Programs list, select Microsoft Outlook > Set this program as default.
- Scroll back up to the top of the default programs list and highlight Internet Explorer and select Set this program as default.
- Select OK, and close the Default Programs dialog box.
Related content
Outlook error - "Cannot display the folder. Microsoft Outlook cannot access the specified...
Outlook error - "Cannot display the folder. Microsoft Outlook cannot access the specified...
More like this
Synchronization Log Error Emails - Corrective Steps
Synchronization Log Error Emails - Corrective Steps
More like this
404 Not Found For Some Email Links
404 Not Found For Some Email Links
More like this
Copy of Outlook error - "Cannot display the folder. Microsoft Outlook cannot access the specified...
Copy of Outlook error - "Cannot display the folder. Microsoft Outlook cannot access the specified...
More like this
Disable 2-Step Verification in Gmail
Disable 2-Step Verification in Gmail
More like this
Light version of Outlook Web App (owa)
Light version of Outlook Web App (owa)
More like this