Unable to Open Links in Outlook


User is unable to open links in body of the email using Outlook.    The user gets an error that reads "Your organization's policies are preventing us from completing this action for you.  For more info, please contact your help desk"

First, have the user verify they can open the link by logging into the web email.  If they can open the link on the web, it is a desktop/client issue.  You may need to reset the internet explorer settings:  I have attached the full article from Microsoft:


https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook

 Reset Internet Explorer settings

Internet Explorer 11 and Internet Explorer 10

Warning If you are using Windows 10, Windows 8.1 or Windows 8, please proceed to method 2.

  1. Start Internet Explorer.
  2. Select Tools > Internet Options.
  3. Select Advanced Reset.
  4. In the Reset Internet Explorer Settings window, select Delete personal settings > Reset.
  5. Select Close when it is completed.
  6. Close and restart Internet Explorer.
  7. Select Tools > Internet Options.
  8. Select Programs > Set programs.
  9. Select Set your default programs.
  10. In the Programs list, select Microsoft Outlook Set this program as default.
  11. Scroll back up to the top of the default programs list and highlight Internet Explorer and select Set this program as default.
  12. Select OK, and close the Default Programs dialog box.